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  Question: How much is Out of Warranty Repair and Costs?
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How do I obtain a repair quote? (Australia Only)

If you wish to obtain a repair quote or if you are unsure whether the fault may be covered in warranty, please contact our support team for further assistance

CLICK HERE

The representative, in most cases, will be able to confirm over the phone the warranty status of the fault, any repair costs and if it needs to be sent in for assessment. You will be provided with an RMA number for your device.

The customer is liable for all costs incurred in sending the device to our repair center. It is recommended that you send by post that has tracking and insurance in the event the parcel gets damaged or lost,

Mitac Australia is not liable for this. This is to cover yourself.

If your warranty is still within manufacturers period but has been deemed warranty void due to customer induced damage, this may include but not limited to cracked LCD screens, water/liquid damage, impact/excessive pressure damage, you may be quoted a repair charge.

Once you accept the price of the quote, we will provide you with the address to send the unit for repair or replacement.


How do I obtain a repair quote? (New Zealand Only)

If you are a New Zealand customer, please contact us to obtain a quotation for repairs.

We can be
contacted on 0800 466 286 or CLICK HERE

If your warranty is still within manufacturers period but has been deemed warranty void due to customer induced damage, this may include but not limited to cracked LCD screens, water/liquid damage, impact/excessive pressure damage, you may be quoted a repair charge.

 
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